I think that the items identified this year accurately reflect the maturation of higher-ed IT… I certainly wouldn't disagree with the value of any of the points.
In my opinion, the issue of forming a partnership between IT and institutional leaders may be most critical. It is definitely the key addition relative to previous years. So many of the other points depend on that relationship… funding model, assisting faculty, determining the role of distance… each of those issues depend on a strong relationship and deep understanding between the campus and IT.
As part of the maturation of higher-ed IT, I think that this year's list reflects the idea that IT doesn't have to go it alone; that we're part of a bigger whole that we need to be engaged with.
Top-Ten IT Issues, 2014
- Improving student outcomes through an institutional approach that strategically leverages technology
- Establishing a partnership between IT leadership and institutional leadership to develop a collective understanding of what information technology can deliver
- Assisting faculty with the instructional integration of information technology
- Developing an IT staffing and organizational model to accommodate the changing IT environment and facilitate openness and agility
- Using analytics to help drive critical institutional outcomes
- Changing IT funding models to sustain core service, support innovation, and facilitate growth
- Addressing access demand and the wireless and device explosion
- Sourcing technologies and services at scale to reduce costs (via cloud, greater centralization of institutional IT services and systems, cross-institutional collaborations, and so forth)
- Determining the role of online learning and developing a strategy for that role
- Implementing risk management and information security practices to protect institutional IT resources/data and respond to regulatory compliance mandates*
- Developing an enterprise IT architecture that can respond to changing conditions and new opportunities*
* Tie
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